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your telecommunications specialists connect to: 0333 222 6650 toggle navigation home about us fluid network solutions fluid wessex services telephone systems super fast broadband it services future proofing mobile phone service hosted telephony - voip billing services buying consortium account management health checking latest news industry news fluid news / blog contact us contact form franchise opportunities billing queries faults bespoke telephone solutions for all size businesses reduced call charges via the bt network voice over internet telephony (voip) business fibre broadband find out more customers moving to fluid saved an average of 30% telephone system supply & installation dedicated uk customer service team national telecoms provider to the nhs get your free savings report existing customer benefits: we continue to monitor the market place on behalf of our customers and any cost savings we get from our suppliers, we simply pass on. you don't have to qualify and you don't need to apply, we simply implement. bespoke telephone solutions for all size businesses reduced call charges via the bt network voice over internet telephony (voip) business fibre broadband find out more customers moving to fluid saved an average of 30% telephone system supply & installation dedicated uk customer service team national telecoms provider to the nhs get your free savings report existing customer benefits: --> we continue to monitor the market place on behalf of our customers and any cost savings we get from our suppliers, we simply pass on. you don't have to qualify and you don't need to apply, we simply implement. saving our customers 30% on their average bill get your free report providing the highest level of service and communications at all times. new start ups and sole traders telecommunications is an essential part of any organisation, but for new start up businesses and sole traders, choosing the right solution at the right cost first time around is critical. find out more sme's having the correct telecoms solution for your business can mean greater productivity and in turn greater profitability. find out more corporate organisations when providing customers with multiple or advanced telecommunications solutions, partnerships and experience count. find out more latest news contact centre technology - an agent of transformation tue, 15th may 2018 posted ontuesday, may 15, 2018 - 19:07overworked and bamboozled contact centre agents saddled with legacy technology could be forgiven for wanting to run to the hills after a torrid time handling the daily swamp of incoming contacts. but according to ipnetix md kevin boyer (pictured), their lives could be transformed by a modern day multi-channel solution that delivers on the promise of a golden age in customer engagement. as an exclusive professional services provider for avaya contact centre solutions, ipnetix knows first-hand what customers experience after a tech upgrade. "we implement solutions and then provide ongoing support," explained boyer. "this offers a real-life view of what call centre teams think of the technology and how it affects their role and work life." he cited one business as an example, carlisle brass, a developer of door and window furniture for residential and commercial properties and part of the arran isle group of companies. its contact centre manager, michele hocking, once managed a team of agents swamped by answering a high number of calls and responding to orders, queries and issues as they came in. "they had no routing or tracking capability in the old system, so had a best endeavours approach to serving their customers without any intelligence on the profile of the caller," stated boyer. upgrading to avaya contact center select enabled hocking to deliver a consistent level of customer service across teams, reporting and coaching, all of which were previously a challenge due to a lack of call demand management. "equally, reports were a trial due to the inability to access all the required information, and coaching was simply secondary," said boyer. "the only possibility was spending time sitting beside agents and listening to the customer interaction." hocking added: "despite all best endeavours to provide best in class customer service, call and customer wait time increased. it was an incredibly busy and reactive time and testing for the team. however, they did all they could to maintain an honest dialogue with customers, keeping them as informed and up to date as possible." with the avaya solution in place carlisle brass has seen wait times cut in half and customer satisfaction increase. "reporting is transformed, and a host of new insights have helped improve the customer journey," explained hocking. the real impact, noted boyer, has been to transform the everyday function of the team, primarily down to the call routing and management capabilities of the new system. "there is a call flow in place that ensures calls are shared equally and routed to the right team enabling deeper relationships between agents and customers," he said. "calls are prioritised over email and faxes and all are delivered to the right team and agent, enabling a proactive approach with customer knowledge. "it now takes seconds to run reports and call recording has made a real difference to team coaching, along with individual performance monitoring." hocking commented: "i now have greater insight into the workload of each agent and can use recorded calls to help provide targeted coaching." hocking added that both she and the team are less stretched, more structured and focused in their approach. "this has had a tremendous impact not only for carlisle brass customers but for the team's wellbeing and culture," she stated. "none of the team are running for the door at the end of the day. the pressure to respond has been removed and we are relaxed and in control, which naturally improves our interaction with customers and our lives in general." according to boyer, customer service really does begin with employees. "it is imperative to give them the ability to listen and resolve and ultimately deliver on time with perfection," he added. "the challenge for companies is to empower and motivate individuals to provide excellent customer service in an environment that considers their wellbeing." related topicscase study like full article empowered by wi-fi fri, 6th apr 2018 posted onfriday, april 6, 2018 - 12:28multi-dimensional wi-fi solutions have created a new paradigm in comms, according to gavin wheeldon, ceo of global wi-fi analytics provider purple wifi, who offers an insight into the power of smart wireless solutions and what they could mean to you. advanced wi-fi is moving away from the principle of providing wi-fi simply as a utility and a cost to the business, to become an experience enhancing and ultimately revenue generating tool that offers improved, actionable intelligence that is a boon to businesses. purple's proposition is based on turning a wi-fi network into a revenue generation tool through social media integration, intuitive analytics and profile-based remarketing. "advanced wi-fi provides endless opportunities for businesses to think more broadly about how they can connect and engage with customers," commented wheeldon. "through the installation of a visitor-based network, businesses can provide a high-speed and secure wireless connection for guests while also collecting data and demographic insights to help tailor and personalise communications, and therefore ultimately deliver a greatly enhanced customer experience." personalising a customer's experience can have a significant impact on retention and revenue. however, efforts to engage with customers and make the most of revenue opportunities fall flat when businesses are unable to identify who is in their venue. "with wi-fi analytics, organisations can start collecting customer data such as demographics (name, date of birt

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Whois Information

Whois is a protocol that is access to registering information. You can reach when the website was registered, when it will be expire, what is contact details of the site with the following informations. In a nutshell, it includes these informations;

Domain name:
fluidnetworksolutions.co.uk

Registrant:
Kelvyn Gracie

Registrant type:
UK Limited Company, (Company number: 4737931)

Registrant's address:
7Lynedoch
Street
Glasgow
Glasgow
G3 6EF
United Kingdom

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 29-Apr-2014

Registrar:
eNom LLC [Tag = ENOM]
URL: http://www.enom.com

Relevant dates:
Registered on: 09-May-2003
Expiry date: 09-May-2018
Last updated: 18-Jul-2017

Registration status:
Registered until expiry date.

Name servers:
ns03.bcl03.net
ns04.bcl03.net
ns05.bcl03.net

WHOIS lookup made at 08:19:10 19-Sep-2017

--
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK 1996 - 2017.

You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REFERRER http://www.nominet.org.uk

  REGISTRAR Nominet UK

SERVERS

  SERVER co.uk.whois-servers.net

  ARGS fluidnetworksolutions.co.uk

  PORT 43

  TYPE domain

OWNER

  ORGANIZATION Kelvyn Gracie

TYPE
UK Limited Company, (Company number: 4737931)

ADDRESS
7Lynedoch
Street
Glasgow
Glasgow
G3 6EF
United Kingdom
Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 29-Apr-2014

DOMAIN

  SPONSOR eNom LLC [Tag = ENOM]

  CREATED 2003-05-09

  CHANGED 2017-07-18

STATUS
Registered until expiry date.

NSERVER

  NS03.BCL03.NET 185.17.197.70

  NS04.BCL03.NET 62.232.242.68

  NS05.BCL03.NET 195.70.66.91

  NAME fluidnetworksolutions.co.uk

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2017.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

  REGISTERED yes

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